Led a multi-phase Azure migration for business-critical applications at IQVIA.
NEW YORK, NY / 15+ YEARS IN IT
Reginald C. Loiseau.
IT Operations & Service Delivery
Cloud Infrastructure · Automation · Team Leadership
I turn complex IT operations into reliable systems and repeatable workflows. My experience spans enterprise and MSP environments, combining hands-on cloud, identity, and endpoint administration with automation, documentation, and team leadership.
Microsoft 365 · Azure & AWS · Identity & SaaS · AI-enabled IT
Supported workflow adoption through a structured knowledge base and training program at IQVIA.
Reduced concurrent open issues by redesigning escalation workflows at Meta.
Work experience
PRMT · New York, NY
May 2024 – Present · Part-time
Senior Systems Administrator
- Oversee helpdesk operations through Freshdesk, managing triage, escalation, and resolution SLAs across an MSP client base of 40+ accounts.
- Administer Microsoft 365 and JumpCloud, enforcing identity, access, and device policies aligned with security and compliance requirements.
- Have assisted with support coordination and provided guidance to regional support resources as needed.
- Have provided daytime Level-2 escalation support alongside other team members and contributed to documentation in Guru.
Telmar Helixa · New York, NY
Feb 2024 – Jun 2026
Senior IT Operations & Cloud Infrastructure Specialist
- Administered Microsoft 365 and Google Workspace, managing identity lifecycle, access controls, and device compliance.
- Designed and built an automated Windows Update workflow for deployment across multiple AWS regions, including success/failure reporting; prepared the rollout for approval.
- Designed and developed a FreshService-triggered workflow for a Windows Server operation, incorporating pass/fail notifications and customer status visibility; final implementation was blocked by a vendor-side issue.
- Managed SaaS operations and integrations, investigated recurring infrastructure incidents, and provided user training for cloud platforms.
Meta · New York, NY
Oct 2022 – Oct 2023
Engineering Project Coordinator III
- Coordinated 15+ concurrent technical and operational initiatives, aligning engineering and business stakeholders around milestones, risks, and delivery timelines.
- Redesigned escalation and troubleshooting workflows, reducing concurrent open issues from 75+ to under 20 and improving SLA compliance.
- Maintained the knowledge base and led quarterly engagement sessions on procedures, fixes, and operational changes.
- Assessed delivery risks across up to 15 active studies and implemented mitigations to protect timelines and data accuracy.
IQVIA · New York, NY
Sep 2018 – Nov 2023
Systems Engineer
- Led a multi-phase Azure migration for business-critical applications across 30+ client environments, improving reliability and optimizing resource costs.
- Produced runbooks and designed a structured knowledge base and training program that supported workflow adoption for 200+ users.
- Managed five concurrent deployed systems and infrastructure environments, supporting a client-facing L1/L2/L3 escalation path alongside an eight-person systems engineering team.
- Developed and executed a backup and disaster recovery strategy to reduce data-loss risk and protect service continuity.
Polaris Management · New York, NY
Oct 2017 – Sep 2018
IT Support Specialist
- Delivered advanced IT support to 75+ on-site and remote users, expanding into infrastructure configuration and documentation.
- Coordinated vendor implementations for CCTV, VoIP, access control, and print/fax solutions from selection through deployment.
RCS Professional Services · New York, NY
Apr 2008 – May 2017
Desktop Support Specialist & Network Administrator
- Managed IT infrastructure and support operations across 50+ MSP client accounts, coordinating vendors, resolving escalations, and implementing proactive maintenance.
- Delivered reactive and proactive infrastructure support across varied client environments to maintain system availability and minimize business disruption.
Skills & foundations
IT operations
Service delivery, incident management, root-cause analysis, SaaS lifecycle management, documentation, and training.
Identity & endpoints
JumpCloud, IAM, Intune, Windows, macOS, provisioning and deprovisioning, access controls, and device lifecycle.
Cloud & infrastructure
Microsoft 365, Azure, AWS, Google Workspace, SharePoint, VMware vSphere, and network operations.
Workflow automation
n8n, Slack integrations, automated patch reporting, service-desk workflows, and operational process improvement.
AI enablement
Copilot, ChatGPT, Claude, AI workflow automation, and staff adoption of AI-enabled productivity tools.
Leadership & delivery
Team leadership, vendor management, stakeholder communication, project coordination, and service provider oversight.
Certifications & training
- AWS Certified Cloud Practitioner
- JumpCloud Partner Core Certification
- ELVTR AI Solutions Architect
- Microsoft MS-102T00: M365 Administrator Essentials
Education
Associate of Applied Science, Business Administration
Metropolitan College of New York
Selected work
BUILDING & DOCUMENTING
From daily operations to hands-on projects.
My project work explores IT automation, cloud infrastructure, and AI-enabled workflows. Detailed case studies for a comic database intake system, AI Brain, and this Cloud Resume Challenge are being prepared.
Explore my GitHub